A person reads these. Not a ticketing robot, not a chatbot — which also means replies take a working day or two rather than a second.
There are two addresses on purpose. Everything to do with your order goes to one of them, and data-protection requests to the other. Anything else you send to this domain reaches us anyway.
- General questions and help
- help@theforgottenmanual.com
- Download problems, lost or expired links
- help@theforgottenmanual.com — include the email address you used at checkout and we will reissue your link free, however long ago you bought.
- Refunds
- help@theforgottenmanual.com — see the Refund policy.
- Corrections and sourcing questions
- help@theforgottenmanual.com — put "Correction" in the subject line.
- Privacy and data requests
- privacy@theforgottenmanual.com
- Postal address
- See the Legal notice page.
Found an error in one of the books?
Tell us, and be specific: the volume, the method, and what you checked it against. We would rather be corrected than be wrong in print. Confirmed corrections are issued as a free update to everyone who owns that volume, and we credit the reader who found it unless they ask us not to.
This is the part of the project we care most about. A citation that does not hold up is a bug, and we treat it like one.
Before you email about the books
Formats, devices, printing, buying a single volume and what happens if you lose your files are all answered on the FAQ.